Misleading presentation presented

I recently called Vodacom as my contract was coming to an end in July 2021. And i was assisted given everything only to find out the person i spoke with never escalated the the quiery or request. Thne i called them again as they promised that i will be receiving an service request number or case number. It was then that i wss informed that the request was never sent. Nevertheless i did it again with the person whom was so helpful then she gave case#*** her name was Miriam. Two weeks later someone by the name of Mpho called me in follow up to my request as she wanted to retain the business with vodacom. After a lengthy conversation with her she sold a product of 10 gig for R79 and refused it as i knew that is always 5 gig days and 5gig night. She literally assured me that this package is not like that as it is 10 gig right through no day or night thing with it i asked her several times pleading with her not to mislead me and she kept on assuring me that is not like that. Case number was ***. Only to noticed today that she did exactly what I was avoiding and asking her not to do as i was ****med same way with Vodacom before of which that 1st contract was never resolved. Now with this one i need some help regarding canceling it. As i was mislead by the consultant. I spoke with few from vodacom earlier today which one of them transferred me to a dead number got cut. Called in again and spoke with Sipho which she went an extra mile trying to help me. Some of the vodacom staff arr really letting us down as consumers