Misleading people

The most misleading nertwork consultants, I contacted Vodacom on the 14.12.2020 just after I lost my job to inform them that I wont be able to continue with the cellphone contract and when they checked on the System they said it's only expiring in January 2021, I was then transferred to cancellation department where I spoke to the most misleading consultant Jeanell who wanted to offer me a lower monthly fee, just imagine u not going to get a salary and she wants to offer me something I won't afford, I then told her to do what I wanted to be done to cancel the contract and back to prepaid. What she did was a nightmare as she told me that it will cancell automatically. Surprisingly in February the airtime loaded and it cost me a credit. On Monday the 1st I went to Vodacom Jubilee Mall to settle a bill of R934 then after I asked their lying consultant to give me the nunbers for accounts so they can reverse their airtime as month end of March I won't be able to pay them when I dialled it was a wrong department, I was just then transferred to accounts where they did not pick up, my airtime got cut because it since transferred me. Jeanell is a ****. I want Vodacom to take back their airtime before end of business today I am tired of Vodacom