Misleading or *****ulent sale by Vodacom Rewards Branch

To Customer care

Kindly investigate and assist me on the 9th May 2023 i was called by a vodacom upgrades number upon my response there was a lady who confirmed my details there after informed me all the good offers linked to my profile since i have been a loyal customer with vodacom. She indicated good offers on three of my vodacom lines which all were to be of cost effective for me mean they were coming with extra benefits without changing my current premiums, i agreed that we proceed after i had informed her that i am not good financial state as i was thinking even to downgrade one of my lines that is currently due for an upgrade.

On her persuasion i agreed to all the three lines with only one where i had to additional pay around R40, with the rest remaining unchanged. On the same day she called to inform me that only one line was able to be loaded which is the one on the subject i said no problem, on that line which is ‪064*****54‬ am currently receiving 200 minutes and some few data allocation she promised me that i will get 400 minutes ,2.4 GB data, Samsung A34 coming with a smar****ch, all this will not change my premiums i then happily agreed.

Upon delivery today 15 May 2023 i only received the Samsung A34 device only no smar****ch and when i called vodacom they said it is correct as such on their system i then asked for the full upgrade details and i was shocked to find out that my package have been changed for me to now receive 20GB of data, 40 minutes and pay about R769 Which is totally different from what the lady offered to me.

I am so disappointed, feel betrayed by vodacom rewards division after all these years being with this company. I therefore request vodacom to take responsibility of this *****ulent sale, fix it to my satisfaction and also apply consequence management to the responsible official. I can not afford the new arrangement of my contract. For more details you may feel free to listen to the recorded conversation between me and the rewards division lady which happened on the 9 May 2023 on my ‪064*****54‬ number.

I am keenly looking forward to your response attention on this matter.

Kind Regards,