JS
Joel S
1 reviews | Active since Jan 2020
19 Jul 2022, 10:07
Misleading online promotion
I recently bought the home LTE from Vodacom placed the order online at a promotion of R349 for 36 months. Got the package on the 30th of last month but now am being billed +-R446 whereas online it was R349 for 36 months and am also being billed for the full amount for last month whereas I started using it it on the 30th When I call them am being sent from pillar to post last call reference is :***
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Replies (2)
Vodacom's replyOfficial
19 Jul 2022, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jul 2022, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Joel S's updateReviewer Update
21 Jul 2022, 10:50Good day
You guys are so quick to reply to these posts on these websites,whereas I have not received any call or email of the rectified invoice from you
Just now I was on call with one of ur agents she also couldn’t give me the actual resolution to this query and whilst I was holding for her she just hung up on me 👎🏿
Am so not happy with this service am getting from Vodacom. Please get someone to call me today with a solid feedback
You guys are so quick to reply to these posts on these websites,whereas I have not received any call or email of the rectified invoice from you
Just now I was on call with one of ur agents she also couldn’t give me the actual resolution to this query and whilst I was holding for her she just hung up on me 👎🏿
Am so not happy with this service am getting from Vodacom. Please get someone to call me today with a solid feedback
JS
Joel S's update21 Jul 2022, 10:50
Reviewer Update
Good day
You guys are so quick to reply to these posts on these websites,whereas I have not received any call or email of the rectified invoice from you
Just now I was on call with one of ur agents she also couldn’t give me the actual resolution to this query and whilst I was holding for her she just hung up on me 👎🏿
Am so not happy with this service am getting from Vodacom. Please get someone to call me today with a solid feedback
You guys are so quick to reply to these posts on these websites,whereas I have not received any call or email of the rectified invoice from you
Just now I was on call with one of ur agents she also couldn’t give me the actual resolution to this query and whilst I was holding for her she just hung up on me 👎🏿
Am so not happy with this service am getting from Vodacom. Please get someone to call me today with a solid feedback