Misleading “Once-Off” Data Offer and Incorrect Contract Billing

I am extremely frustrated with Vodacom’s billing practices and the lack of transparency in my account.

I accepted what was communicated as a 30GB once-off bonus, only to later discover that this “once-off” offer resulted in recurring monthly charges of R364.78 for January, February, and March. At no point was it clearly communicated that this would become a monthly recurring charge. This is misleading and unacceptable.

To make matters worse, I signed up for a 100GB contract advertised at R299 per month, yet my most recent statement reflects charges of R413 per month. This is a significant increase with no clear explanation or prior communication.

Summary of Concerns: • 30GB “once-off” bonus resulted in R364.78 monthly charges (Jan–Mar) • 100GB contract advertised at R299 now being billed at R413 • No transparency or communication regarding billing changes • No proactive explanation for unexpected charges

This creates the impression that customers are being billed for services under unclear or misleading terms. As a long-standing customer, I find this deeply disappointing and concerning.

Expected Resolution: • Full investigation into the charges • Reversal/refund of incorrectly billed amounts • Clear explanation of the contract pricing change • Confirmation that no further unauthorized charges will occur

I am hoping Vodacom resolves this urgently, as this experience has significantly impacted my trust in their billing integrity.

Very disappointing experience.