Misleading of customers
<p>For the first time in my long service with vodacom I am *****ed by one of the consultants with wifi 2 Gig contract where I am billed R129 on a montly basis today out of no where boom R2314 debited when I phone I am told that I signed for the contract but I was only expired for me to extend it in may they guy made some changes in it without telling me. When ever data is finished they automatically add more for me to have a suprise Bill which I didn't agree with anyone on that I refer them to go check their recorded call before I involve my lawyers.</p> <p>I had reversed the money back into my account. Since I didn't authorise that debit order. I expect a call from vodacom ASAP TO SORT OUT THIS MESS.</p> <p> ********** </p> <p> </p> <p> </p> <p>THANKS</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still waiting for the reply
Still waiting for the reply
