LE
Lynn Elliott-Kennedy

1 reviews | Active since Mar 2009

16 Dec 2017, 06:22

Misleading Misirepresentation of Rewards

15.12.2017 09h43 - Option 6 - Play / Shake Every Day - the reward was 20 MB data free if you recharge with R10 today. Well I recharged with R50. As this reward had not been credited to me I called *111# and spoke to Zakile who informed me that this would be sent to me.

Guess what - this never happened! Vodacom you mislead your clients - I am not impressed. You misled me and cheated me!

0
Replies (2)
Vodacom
Vodacom's reply16 Dec 2017, 08:19
Official

Dear Customer,

We are currently investigating this matter and will update you regarding.

Accept our sincere apology for any inconvenience caused.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Kind regards

Vodacom Consumer Websites

Vodacom
Vodacom's reply19 Dec 2017, 12:10
Official

Dear Lynn,

Thank you for your patience.

I've responded to you via SMS with feedback.

I do apologise for any inconvenience caused.

Regards,

UW