Misleading Migration and Delayed Quotation: Unacceptable Service Experience

Someone phoned me on 9 January 2025 to migrate my plan to a better option. The person assured me that I would pay less after I reluctantly agreed to the migration and repeatedly asked about the cost. They also told me that I would receive a quote, which I never did.

On Monday, I finally received the quotation, which showed that I would actually be paying around R200 more. I called the call center today, and a gentleman named Clint helped me reverse the migration, which I appreciated. However, I am very upset with how this was initially handled. Why did I receive the quote only after nearly a month?

Now, I have to pay for an extra month of a subscription I didn’t have the opportunity to cancel because I never received the quote within seven days of that call. The agent misled me into believing I would pay less, which really angers and upsets me. This is completely unacceptable.