MISLEADING MARKETING

Vodacom currently have an promotion running with upgrade deals. This is displayed in all stores in Gauteng valid untill 6 Janaury 2017.

if you upgrade to a Samsung S8, you will receive a flight centre voucher to the value of R5000.00

They also display and offer the updgrade option to include Samsung gear.

I chose the package, the S8 as well as the gear for the upgrade, really excited about the voucher. only to be informed, that they do not have stock of the gear, no stock in SA.

I indicated my willingess to wait for the gear to be ordered, Vodacom indicate that they are not able to issue the voucher and upgrade my contract untill they have both devices.

by the time they are able to provide the device, the special will no longer be valid and I will not be entitled to the travel voucher.

I brainstormed various solutions and options which none was acceptable to Vodacom.

I have visited several stores, and escalated the matter via the Vodacom Call Centre supervisors to senior management.

No manager at Vodacom contacted me as yet. The special expiring tommorrow which will leave me not entitled to the voucher.

why do they offer the package if they do not have stock? This is false advertising.

I will not leave the matter at this, i will know log a complain at the dti consumer customer care centre based on my consumer rights as per the act.