Misleading information vodacom migration

Good Day

My name is Jane Ngcongwane I'm a vodacom customer I have a vodacom contract with them on this number ***.

I want to log a formal complaint regarding the migration that was done by vodacom on my contract purchage.

Vodacom migration contact me in 4th November 2024 that they will migrate on a better purchage and my current installment will not be affected.

To my surprise on 22nd December 2024 when my debit order goes through I'm debited more my premium has changed.

I called vodacom to raise this matter, the person I spoke to told me that they listen to the recording of the call and came back to me even today I'm still waiting.

I asked her to migrate me back to my order purchage while she busy resolving this issue. She then refused and says they need to listen to the call 1st then after that's when they can decide to move me back to the original plan. Or she can put me through to cancelation department to cancel my contract.

Then I told her I don't want to cancel my contract, they need to move my plan where it was before this migration. She said she will give feedback within 3 to 5 day's because there's holidays in December they call be back before the 7th.

At vodacom no one contact me until I call them back again on the 6th January 2025, I spoke to another person again she said they still waiting for the recording they will call even today nothing, she gave a reference number RC0604 852.

I call again on the 8th January 2025 another lady I spoke to said I don't need to worry she will migrate me back to my old purchage. Then was surprised that when called in December I was told it's not possible they need listen to recording 1st. Then I was happy because she promised me to do it for me.

When received my statement from vodacom today I'm still in the same plan that they told me that i was removed from and I called vodacom customer service again the person I spoke told the migration was processed but not submitted still shows pending on his side. He will investigate and comeback to me, if he cannot get hold of that lady that was assisting on Wednesday the 8th, he process another request and call me back.

Please help me with this matter because I'm busy paying vodacom more than what I sign for and they even mislead me saying my premiums will not change.

Hope to here from you.

Regards Jane Ngcongwane