1 reviews | Active since Apr 2017
Misleading Information(Vodacom)
<p>I received a bad customer service which i was **** to by 7 vodacom call centre agents they provided me with misleading information and did not deliver on their promises as I was promised.This clearly shows that i was not taken serious as a valuable vodacom customer,I had to do follow ups on what was promised as a customer on top of that i had to be the one to check on what is happening to what i have been promised. Toady i phoned vodacom again I still got the same treatment i got for the past 5months this shows that some of vodacom call centre agents do not do their job accordingly dealing with customers,i had to phone again after the agent hung-up telephone on me which was very rude as i was trying to explain the complain i have due to the misleading information i have been provided with from her fellow colleagues at vodacom.I phoned again this time i got an agent who understood my situation as a customer and whom gave me the true information that i was provided with the misleading information the information is a lie.Please help? :(</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
