Misleading Information & Unnecessary R85 Contract – Requesting Immediate Resolution

I am lodging this complaint due to the completely misleading and incorrect information provided to me by a Vodacom customer service agent, which resulted in me being placed on an unnecessary R85 package.

I was told by the agent that my contract could not be cancelled without losing my cellphone number and that the only way to retain it was to accept the R85 package. Based on this advice, I proceeded.

Over the weekend, I visited a Vodashop to transfer the number into my son’s name and was informed that the information given by your agent was entirely incorrect. I was told that the number could have been moved to a pay-as-you-go option without any risk of losing it. This is a direct contradiction to what your agent claimed.

Vodacom’s misinformation led me into accepting a contract I would never have taken had the correct information been provided. This is unacceptable, misleading, and shows a serious lack of consistency within your customer service channels.

I am requesting the following:

Immediate cancellation of the R85 contract/package

Conversion of the number to a pay-as-you-go option with no fees, penalties, or delays

Written confirmation once the cancellation is completed

I expect Vodacom to take accountability for the inconvenience, frustration, and unnecessary costs caused by your staff’s incorrect guidance.

I trust this matter will be handled urgently and professionally.