Misleading Information to entrap customers

My complaint is regarding the Vodacom contract concluded with me following representations made by your sales consultant. I was expressly informed that Vodacom was running a promotion in terms of which I would receive 7.5GB of data per month for R129, together with a free tablet. Based on this representation, I agreed to proceed. Upon receipt of my January bill, I note the following unauthorised and undisclosed charges: A monthly charge of R155.65 for the tablet; A further charge of R139; A “discount” of R43.48, resulting in a total monthly charge of approximately R250, which is materially different from the R129 I was quoted; A courier fee, which was never disclosed to me at any stage of the sales process. At no point was I advised that I would be liable for courier costs. Had this been disclosed, I would have elected to collect the tablet in-store, particularly as there is a Vodacom store located less than five minutes from my place of work. I further place on record that I was initially advised that I would receive a “tablet”. When I later contacted Vodacom to enquire about delivery, I specifically asked which tablet would be and was informed that it was an “S10”. The consultant conveniently failed to disclose that this was a Vodacom-branded device, which is a material fact that ought to have been clearly and expressly communicated. Accordingly, I demand Immediate access to all relevant call recordings, including: The recording in which I was informed that the total monthly cost would be R129; and The recording in which the device was represented as an “S10”. Immediate reversal of all undisclosed and unauthorised charges, including the courier fee, which I am not legally obliged to pay due to Vodacom’s failure to disclose same prior to contracting. Removal of the contract cover/insurance. Written confirmation that my monthly charge will be corrected to reflect the amount of R129, as originally represented. Failing compliance with the above, Vodacom is hereby requested to arrange collection of the tablet, which remains unused and unopened, and to cancel the contract without penalty. I further reserve my rights to lodge a formal complaint with the National Consumer Commission and to pursue any additional remedies available to me in law.