1 reviews | Active since Aug 2016
Misleading information relating to data package
<p>I was contacted by your call centre to take out a data bundle. I believe the call was missleading as the agent informed my that I will save R30 on my account and that the data will be linked to my phone (not explaining that I had to do it via another data card and router). I already have a data card and router with cell C due to better rates and would not have taken this if it was clearly explained. I contacted the call centre on 2 September 2016 and explained but they said I had to complain within 3 months. I have not used the data card or router an would appreciate feedback</p> <p> </p> <p>Ref 1- ********** 7681</p>
Thanks Vodacom, now you guys just sent me an SMS to state the call has been resolved
Thanks Vodacom, now you guys just sent me an SMS to state the call has been resolved
It has not been resolved
It has not been resolved
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
I apologise for the inconvenience caused.
I have escalated the matter to the Sales Management Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
I apologise for the inconvenience caused.
I have escalated the matter to the Sales Management Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Vodacom
The matter was escalated to a third party that informed me that the call was misleading and that they would get back to me with a solution the next day. I am still awaiting feedback and would appreciate a call back as I have no idea who to contact and finalise this matter!
Regards
Christie
Dear Vodacom
The matter was escalated to a third party that informed me that the call was misleading and that they would get back to me with a solution the next day. I am still awaiting feedback and would appreciate a call back as I have no idea who to contact and finalise this matter!
Regards
Christie
