CH
Christie H

1 reviews | Active since Aug 2016

21 Sept 2016, 08:17

Misleading information relating to data package

<p>I was contacted by your call centre to take out a data bundle. I believe the call was missleading as the agent informed my that I will save R30 on my account and that the data will be linked to my phone (not explaining that I had to do it via another data card and router). I already have a data card and router with cell C due to better rates and would not have taken this if it was clearly explained. I contacted the call centre on 2 September 2016 and explained but they said I had to complain within 3 months. I have not used the data card or router an would appreciate feedback</p> <p> </p> <p>Ref 1- ********** 7681</p>

0
Replies (5)
CH
Christie H's update21 Sept 2016, 08:45
Reviewer Update

Thanks Vodacom, now you guys just sent me an SMS to state the call has been resolved

CH
Christie H's update21 Sept 2016, 08:45
Reviewer Update

It has not been resolved

Vodacom
Vodacom's reply21 Sept 2016, 08:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Sept 2016, 13:27
Official

Dear Client

I apologise for the inconvenience caused.

I have escalated the matter to the Sales Management Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Best regards,

CH
Christie H's update17 Oct 2016, 07:38
Reviewer Update

Dear Vodacom

The matter was escalated to a third party that informed me that the call was misleading and that they would get back to me with a solution the next day. I am still awaiting feedback and would appreciate a call back as I have no idea who to contact and finalise this matter!

Regards

Christie