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Gamuchirai C
1 reviews | Active since Dec 2011
21 Jun 2023, 14:06
Misleading information, Not honouring the deal
Do not recommend Vodacom to anyone. Do not upgrade any of your contracts as they will mislead you. I upgraded my fibre contract with them and was promised to get a router in February. In April a ticket was logged SR230412- ******. I have called so many times to try and ask if it will be delivered and it was not. I called to cancel the contract and was told that this is a breach of contract and I am supposed to be fined. Who is supposed to be fined now, they are not providing what they said they would. After being promised someone was going to call me back to resolve the issue, I just received a notification saying that the case was closed.
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Vodacom's replyOfficial
21 Jun 2023, 14:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2023, 14:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Gamuchirai C's updateReviewer Update
06 Jul 2023, 18:47The call was dropped and there was no call backs and no missed calls on my phone.
The contract was upgraded under false pretenses that I was getting a new router and had I known this was going to be case I would have never agreed to this. I specifically asked if I was going to get a new router and was told yes. And then went on upgrading the line speed.
This was not a contract renewal, it was an upgrade.
The contract was upgraded under false pretenses that I was getting a new router and had I known this was going to be case I would have never agreed to this. I specifically asked if I was going to get a new router and was told yes. And then went on upgrading the line speed.
This was not a contract renewal, it was an upgrade.
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Gamuchirai C's update06 Jul 2023, 18:47
Reviewer Update
The call was dropped and there was no call backs and no missed calls on my phone.
The contract was upgraded under false pretenses that I was getting a new router and had I known this was going to be case I would have never agreed to this. I specifically asked if I was going to get a new router and was told yes. And then went on upgrading the line speed.
This was not a contract renewal, it was an upgrade.
The contract was upgraded under false pretenses that I was getting a new router and had I known this was going to be case I would have never agreed to this. I specifically asked if I was going to get a new router and was told yes. And then went on upgrading the line speed.
This was not a contract renewal, it was an upgrade.