Misleading Information for Package Migration
<p>Vodacom try to leave up to your standards by rectifyng the charges on my invoice on migration. You send me an SMS confirming that you will not charge me the migration fee as a grsture of goodwill. now you have charged the fee on my invoice. Services Requests S3-GXB3Q-QD2M9 which was responded to via SMS by Kevin Bester refers for this matter. I have queried your charges on the invoice and one Wilson Sithole sent me an SMS giving me an ultimatum, that the charges will not be removed unless i migrate back to Red Advantage. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Excellent service from Rashieda Jattiem!
Excellent service from Rashieda Jattiem!
Thank you very much Rashieda Jattiem for your prompt response to my matter. I have seen the credit note. Keep up thegood work. Please rub it off to your colleagues from the call centre.
Thank you very much Rashieda Jattiem for your prompt response to my matter. I have seen the credit note. Keep up thegood work. Please rub it off to your colleagues from the call centre.