BL
Bertus L
1 reviews | Active since May 2024
11 May 2024, 17:31
Misleading information, deceiving sales agents.
Misleading information about the availability of devices both online and in the actual Vodashops at the Grove Mall. The device you want is always out of stock even though the online app shows it’s available. Sales assistant deliberately sold the device I’ve waited for 6 days right in front of my eyes to another customer. No ETA information about when the device will be back in stock. Absolutely appalling customer service.
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Replies (1)Vodacom's replyOfficial
13 May 2024, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2024, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
