Misleading information and *********** staff, providing poor service

I have been complaining on numerous occasion about being debited incorrectly and being mislead about the contract that was taken, however all the staff members I have spoken to are unable to explain anything. Vodacom customer care consultants needs to be trained, how to handle queries and how to resolve escalations. The worse part is that every person directs you to another person, who clearly also cant help. Every service request log is closed without giving a client proper information. They are misleading consumers to take out policies without giving them the full details and this should be taken to the ombudsman. I am so disgusted by the way I have been treated a client, no TCF has been app****.