Misleading information

I’ve app**** for fibre with Vodacom, I’ve been waiting for my router, only to be told that the couriers have attempted to deliver it on several occasions (which is not the truth) and that I do not answer my phone. I’ve called in everyday last week and today to find out what is going on, I was advised that I cannot go to the head office in Midrand because I will not be able to collect the router, I was further advised that I should cancel my application and reapply.

It is frustrating that delivery of an item can create such service.

I was told that I would receive free internet for one month, however, the sales consultant told me that it’s not true, despite the ads posted all over social media