CT
Charlene T

1 reviews | Active since Mar 2015

27 Mar 2015, 13:35

Misleading information

I am totally disgusted at how Vodacom and there suppliers do not want to take ownership for misleading information given.<br> <br> I have complained about this before that when the 1g was sold to me I asked if it would be on my phone, now they shy away and say it is on the account but have given me a separate number. Only after I asked the consultant what is in it for me he said he will give me a tab now they say the 1g is to be used on the tab????<br> <br> This was totally misleading as I asked if I will use it on my phone. I have asked for it to be cancelled and to fetch the tab as it has not been used but when people call me to try conclude the complaint and I ask question they say they will get back to me yet I wait and wait.<br> <br> When I ask to speak to a manager or the one that concluded the contract they always available. I am also a manager and client complaints need attention yet Vodacom and the service providers do not feel the same way.<br> <br> I am waiting on urgent feedback and for them to collect the device but they do not have the decency to get back to me????

0
Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 16:38
Official
Hello ctrum,

Your concerns have been noted.

We will contact you shortly regarding this matter.

Regards,

Vodacom Consumer Website Team

Best regards,