Misleading information

<p>I have a contract with vodacom now for a while, I actually ported my cell c number to vodacom because i know that vodacom has best reception most places.</p> <p>So mid May i phoned vodacom to make an enquiry about maybe paying in on early upgrade as my phone was only due for an upgrade in November. My phones speaker broke and i did not have insurance on it to have it fix, so an alternative option i asked customer care to maybe pay it up and get a new contract from vodacom.</p> <p>So I phoned retentions department and got the quote and i was told by the lady helping me that i can pay it via eft or at nearest vodacom store and as soon as it is done I must sent the paperwork filled in with copy of id and proof of payment back and then it will take about 72hrs for the number to be on prepaid and then she said i can go and take out new contract with the number at Vodacom as i want to stay with Vodacom.</p> <p> </p> <p>So i waited till beginning of this month to apply for the new Xperia X series and then i was told no the number i had can't be used as it as to lay in archive for three months. I was not told this from the beginning, if I would've been told this I would have rather take that +/- R2,300 and go and buy myself a cheapy phone to use til November till i could upgrade. So now i paid that amount and now i have to pay my data and calls on phone also per month as I can't get this number on contract now again, so in other words i'm paying dubble.</p> <p> </p> <p>I made about 8 calls to different departments and everybody is just saying sorry this is the system and when i request to speak to someone in charge all that was said they are not available.</p> <p> </p> <p>So one of two things I insist on now is that otherwise you refund me that cancelation fee and put my contract back as it was and i upgrade November as i would've or you release my number so that i can take out a contract with vodacom again.</p> <p> </p> <p>If I have to wait till the three month period is gone I will take my business to another Cell network and port this number to them when it becomes available and as i'm in charge of my works cellphones, i will take all there business also away from vodacom.</p> <p> </p> <p> </p> <p> </p>