MISLEADING INFORMATION

I have had enough of Vodacom's pathetic customer service!!

I am seriously considering taking this issue up with my lawyers.

I made a PROMISE TO PAY arrangement with Vodacom that I will pay December months instalment on or before 28 January 2026.

To my surprize Vodacom SOFTLOCKED my account, with the promise to pay arrangement in order. So here is what I have gathered:

Vodacom Promise to Pay Is Misleading – Line Still Soft Locked Vodacom offers a Promise to Pay option, which implies that services will remain active until the agreed payment date, and have been using for at least more then A YEAR, always paying on the date that was promised, and that this must be done before the 7th of the following month, or date discussed.

Unfortunately something change that, and can not pick up that there was any communication regarding this service. Vodacom just soft lock our phones with no explanation........ This completely defeats the purpose of the Promise to Pay option. If Vodacom still restricts a line despite accepting a Promise to Pay, then this service is misleading and unfair to customers, as it creates the expectation that services will continue normally until the agreed date. I would like Vodacom to explain:

Why a line is still soft locked when a Promise to Pay agreement exists How this aligns with what is communicated to customers Why customers are penalized despite complying with the agreed arrangement

I am requesting: Removal of the soft lock while the Promise to Pay is valid Clear written clarification of Vodacom’s Promise to Pay policy Assurance that customers will not be misled going forward

I trust Vodacom will respond publicly and resolve this matter.

LET ME MAKE THIS PERFECTLY CLEAR: This is LAST TIME like this has happend. I expect a call from Vodacom and that ALL MY LINES will be unlocked within 24 hours OR I will contact my lawyer and I will take this further.

I am waiting for their call.