Misleading information

Got a shock this morning. Received my statement and saw that there are a recurring bundle on one of my accounts, which supposedly should be blocked on the u choose flexi account. When I called in all they can tell me it's been activated and they can do nothing about it. The option should not be available on the account, so how can they let it be activated? Then the problem should be on their side and they should correct it and not make me pay R1010 extra as it should not be an option, it should be blocked. Now they can't help me right now. The debit order must first go off. I upgraded in the beginning of December, now they also make me pay for the old handset for an extra 2 months. But when I upgraded they didn't tell me that there is outstanding money on the old handset. Shouldn't that be the first thing they tell you? Upon phoning them, all they told me was that they are sorry for the inconvenience. Really?