Misleading information

Lindiwe Jacobs has been on the phone with me for over 40 minutes trying to make excuses of why my talking points from Vodacom are not adding. I have been monitoring my points for the past few months and been recharging with large amounts to get the points accumulated only to realize that my points did not accumulate since November. From what I have observed I had 1917 points for almost 3 weeks even though I was recharging however I assumed that points maybe accumulate monthly until I decided to visit Vodacom to enquirer and According to Lindiwe I’ve accumulated 105 points in the month of November 2018 and my points are now sitting at 1928 from 1917 after they added 105 points which does not make sense and instead of explaining why her statement does not add she made me feel as if I do not know what I am talking about. How do accumulate 105 points in one month and be on 1928 points from 1917. Vodacom is misleading customers