Misleading Information

Dear Vodacom

Than you for you call on Tuesday, 6 November 2018 at 16:47 by a operator who introduced himself as Jonathan. Thank you for regarding me as a valued client and then offering me a discount on my phone bill and giving me extra data and minutes a month to use. It was only after I asked how will this influence my upgrade, I was told that this was the upgrade and no phone was included.

I am really disappointed that a big corporate company, will use **** tactics to mislead its customers. Please train your operators to inform your customers from the beginning that the discount is not really a discount, but only an upgrade without a contract.

I wonder how many other clients have fallen for your company's ********** tactics and accepted the "goodwill" without knowing that it was actually a contract renewal.

Shame on you