Misleading information

At the beginning of this year my line was suspended. When I contacted Vodacom I was transferred to legal who informed me I should pay an amount and my line will b reactivated. I did pay the amount and when contacted customer care I was told that the line is suspended indefinitely due to the fact that the contract is on my late dads name. Relevant documentation was submitted last year in February but due to the incompetence they only managed 2 figure it out this year and suspend the line. I'm not in a fix due to this being the only number that I have and all the relevant doctors who are treating my son who has taken ill this year has this number. I have spoken to a supervisor from customer care with regards to this issue. She informed me that they is nothing she can do about it. I in turn asked her y I was asked to pay an amount and also they should have informed me about this issue.