Misleading information

Good day

When I’ve upgraded my cellphone contract with Vodashop Harrismith branch, the salesman Francois Crafford assured me that you get 1 screen repair for free. Due to the fact that I had experience of misleading advice from that branch I requested it in writing. Written letter from them did not specify a time frame

Upon taking in my phone to get the screen repaired, I was advised by Francois that this was only valid for the first 12 months, when I showed them the written letter they just shrugged. I then mailed this to the owner, Mr Natus Fourie when I received a mail from Ivy Rossouw saying that they not taking any responsibility.

I hold Vodashop Harrismith liable for a screen repair as per confirmation letter from them.

Carene ********** 765 - **********