Misleading information
I took a 24 months cellphone contract with Vodacom on the 7th Aug.2013. I've been told the contract ends on the 7/8/2015. Vodacom started debiting my account in Aug 2013. This means my last payment should be in July (24 full months). I spoke to 4 agents one of them being Mandlamu (if that's her real name because she gave me a big fat ugly attitude) who couldn't answer why my account should be debited in Aug 2015. I was told by Nthabiseng that if I don't pay on 25 Aug my account will be handed over. This is after my contract has ended, as it ends on the 7th Aug. Why am I being forced to pay for the 25th month? I suggest Vodacom should stop misleading people by saying it's a 24 months but say 25/26 as I'm forced to be with them till September. I've had the worst experience ever with a cellphone network since I started using their number. I don't need their number after the end of my contract. Stop cheating people out of their hard earned cash. THIS IS ****************, I WANNA CUT TIES WITH ASAP.
As per our communication, we have provided you with feedback on your query.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
As per our communication, we have provided you with feedback on your query.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
