Misleading Fibre sales and incorrect billing

I am extremely dissatisfied with the service I received from Vodacom regarding my fibre installation and billing.

When I app**** for fibre, the sales agent clearly advised me that I would be charged an activation fee of R199 two days after installation and my monthly subscription fee of R409 on my debit order date. Based on this information, I proceeded with the application.

To my surprise, Vodacom debited an amount that was significantly higher than what was explained to me. At no point was I informed that I would be billed differently or charged additional amounts. Had the correct information been disclosed upfront, I would have been able to make an informed decision.

This constitutes misleading sales practices and a serious lack of transparency. Customers should not be told one thing during the sales process and then charged something completely different.

I request:

A full explanation of all charges levied against my account. A review and correction of any incorrect billing. Appropriate action regarding the misleading information provided by the sales agent.