misleading, false promises, power service and lack of communication

On the, 6th or of July i sent an online request apply for a cell phone contract via the Viacom online website. i was than advised that i will be contacted within 24 hours, on the 7th i did a follow up i was than given another turnaround time of 3-5 working days which means that i was given false information by Vodacom. I requested for the customer service department to transfer me to a sales department but that was never done. On the 8th of July i saw another online application of an Xbox and a Samsung galaxy A31 of which i app**** for seeing that no one got back to me and i needed a headset ASAP. I received an email of *** after i did the online application to send an email if i want to follow up on my order of which i followed up on the 9th and on the 10th but still no one got back to me via email or telepathically.

Today i got a call from one of Vodacom Consulates bear in mind it is now one month later and they advised me that i qualify for a Huawei Y5 and a Huawei Y7 due to my credit rating i agreed to the handset seeing that i need a phone as soon as possible and i did not care which device i got as long as it was a good handset that i can uses a VFC 510 which is a phone created by VODACOM. The consultant that offered me the Y7 form Vodacom advised me will pay 189 monthly for 24 months. I was excited and agreed to everything she said and also confirmed delivery. She said she will send me a message shortly to confirm my pack with a reference number. I waited and did not get any SMS or any confirmation so I decide to call VODACOM customer service form there I was put to other departments and kept on explaining the same thing over and over to different people. They kept on telling me that I was declined for an Alcatel device due to my credit rating which I had no knowledge of but on the sales call I was advised that due to my credit rating I qualify for the Y7 and Y 5 I chose the option if the y7. VODACOM promised me a handset which will be delivered to me and I want it seeing that I need a phone as soon as possible I am an Angry South African customer and your service is power. I have had multiple problems with your company with lack of communication and making false promises to me as a person who wants to do business with you. The Sales agent I spoke to is KHUMALON12 as per the email I got.