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1 reviews | Active since Mar 2009

31 Aug 2021, 16:43

Misleading /false adverti*****t 2

Today I did online order for a new deal for 100Gb home Internet 10Mbps for R399. 00 including the Huawei B535-932 LTE CPE router, I received two reference numbers 252ZBL and N1MB4G. I called vodacom on this numbers ***4 assisted by Aly Moosa around 10h00, by Ntokoza around 15h00 both consulted they indicated that both references give for the order does not appear in their records.The two consultants at vodacom they did not even know about this promotion that I saw on vodacom website, both reference numbers I received after online order process. my biggest advice to Vodacom is to hire knowledgeable people to they system. product and stop advertising product they don't have. Mi

I then ask myself how can a get this reference numbers from Vodacom number *** and *** , the number for the courier service which is Ralm was also sent

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Replies (2)
Vodacom
Vodacom's reply31 Aug 2021, 17:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Sept 2021, 12:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that the query is resolved.  Regards Consumer Website Team

Best regards,