Misleading Emails

I recently app**** for a phone on their online website and received an sms asking for me to send them a copy of my payslip and ID to ***. I sent the email and the following Monday they send a response that my applicationis approved. On Tuesday I sent an email enquiring about the application and yesterday I received the exact same email telling mme my application is approved. Today I talked to one of their representatives via the online site and was told that my application failed. I am not impressed that I received the same misleading email twice from their cadonline email, and then had to enquire via their online site, only to hear that my application is unsuccessful. Vodacom should improve their communication with their clients so that we don't receive such misleading emails.