Misleading discount offer and incorrect billing

On 19 June 2025, I was offered a discount by Vodacom’s Lebogang (Subscriber Collections), reducing my premium from R1200 to R460, effective 1 August. I confirmed this multiple times, including follow-up calls. However, my bill was shockingly increased to R2600 instead.

I’ve contacted several consultants (Lisa, Bushra, Lerato Khoza, and Nokuthula Msibi), and although I was promised follow-ups, nothing has been resolved. This is misleading and unacceptable.

I request:

1. A review of the 19 June call (11:42 AM) linked to ***.

2. Immediate application of the agreed R460 premium.