Misleading Deal breakers!!!!!

My family and I have been with Vodacom ever since we can remember and we have had no complaints thus far. However, last month when i called Vodacom to change my package from a Smart L to a top up package i was promised a 500mb data bundle with a uChoose Flexi package. i understand that the uChoose packages do not come with any data but the gentlemen on the phone said it comes with it, and this is what had me sold on the uChoose package. on the 1st April (when my upgrade came into effect) i did not receive a 500mb package. i called 111 and spoke to a consultant who said it is the upgrades departments issue and they will listen to the recorded call and provide me feedback. i have heard nothing up till now. today, at 2.45pm i called 111 again to log another ticket and they told me the issue is still pending with quality (which sounded like some BS to me) and they put me through to the upgrades department where all i was told is im sorry we only deal with device and contracts upgrades and my call was ended. the service and customer care from vodacom on this instance is pathetic. where does the buck stop? when will i get clarity on where i stand? this is BS treatment of loyal customers.