AH
Annelize H

1 reviews | Active since Sept 2024

02 Sept 2024, 11:06

"Misleading Deal and Poor Customer Service – Urgent Resolution Needed"

I am extremely frustrated with Vodacom's handling of a misleading adverti*****t for the Samsung Galaxy Watch6 eSIM 40mm. Despite being a loyal customer with multiple accounts, I’ve received no response to my complaints about this deal.

Key Issues:

* Misleading deal details. * No response to my follow-up emails. * Lack of communication and resolution. I need an immediate update on the status of my deal and when I will receive the contracts. The lack of response is unacceptable, and I urge Vodacom to address this issue urgently.

0
Replies (2)
Vodacom
Vodacom's reply02 Sept 2024, 12:13
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 

 
AH
Annelize H's update02 Sept 2024, 14:10
Reviewer Update
Thank you, I would appreciate it.

Regards
Annelize