AH
Annelize H
1 reviews | Active since Sept 2024
02 Sept 2024, 11:06
"Misleading Deal and Poor Customer Service – Urgent Resolution Needed"
I am extremely frustrated with Vodacom's handling of a misleading adverti*****t for the Samsung Galaxy Watch6 eSIM 40mm. Despite being a loyal customer with multiple accounts, I’ve received no response to my complaints about this deal.
Key Issues:
* Misleading deal details. * No response to my follow-up emails. * Lack of communication and resolution. I need an immediate update on the status of my deal and when I will receive the contracts. The lack of response is unacceptable, and I urge Vodacom to address this issue urgently.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
02 Sept 2024, 12:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Sept 2024, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AH
Annelize H's updateReviewer Update
02 Sept 2024, 14:10Thank you, I would appreciate it.
Regards
Annelize
Regards
Annelize
AH
Annelize H's update02 Sept 2024, 14:10
Reviewer Update
Thank you, I would appreciate it.
Regards
Annelize
Regards
Annelize
