MB
Michael B
1 reviews | Active since Sept 2015
28 Aug 2024, 06:23
Misleading data bundle description
I bought a everyday ta bundle which states 10 gigs once off (5gigs night owl) . I received 5 gigs anytime and 5 gigs night owl which is misleading. Why does it not state 5gigs anytime + 5 gigs night owl? I would never have bought the bundle.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Aug 2024, 08:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2024, 08:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Sept 2024, 11:39Dear Michael,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2024, 11:39
Official
Dear Michael,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Best regards,
MB
Michael B's updateReviewer Update
09 Sept 2024, 17:43Yes, i am dissatisfied with your service and response and think I should lay a complaint with the advertising regulator and icasa and forward them the screenshots I took on the day i purchased the data and today when I checked the pricing again. You still advertising it for R99 10gigs once off with 5 gig night owl. Why is not advertised as 5 gigs any time 5 gigs night owl?
MB
Michael B's update09 Sept 2024, 17:43
Reviewer Update
Yes, i am dissatisfied with your service and response and think I should lay a complaint with the advertising regulator and icasa and forward them the screenshots I took on the day i purchased the data and today when I checked the pricing again. You still advertising it for R99 10gigs once off with 5 gig night owl. Why is not advertised as 5 gigs any time 5 gigs night owl?