SB
Shimone B
1 reviews | Active since Feb 2026
02 Feb 2026, 16:15
MISLEADING!!!
****MISLEADING!!!! I was called last year and advised that the packages are changing so they are calling to inform me!! I asked on the call as I knew I am due to upgrade 28 FEB if this will affect anything, they said NO the contract date/term remains the same.
ONLY to be advised in store that a migration was done on my lines and that I can NOT upgrade!!! AND That I was upgraded to a larger package that I was on!!!
I need someone urgently to rectify this or CANCEL all my lines with VODACOM!
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Vodacom's replyOfficial
03 Feb 2026, 07:23 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2026, 07:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team