Misleading Customers with new contracts.
<p>I have just resigned a new data contract 2 weeks back and now realise on my online account that I have been short changed. I called their call centre 082 155 and spoke to an agent whos IQ is comparable to that of a brick wall, totally not interested in my issues and s******ed all the time when I got angry with her, I then demanded to speak to their supervisor who was not much better in trying to attend to my issues suggesting I needed to go back to the agent who sold me the contract at Vodaworld and discuss it with her, can you believe this nonsense - is this not one company? I am now going to CANCEL all my contracts with Vodacom period! Beware those looking at new agreements with these shady operators.</p>
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Vodacom Social Media Team
Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Social Media Team
Good Day Jorge Borralho
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Jorge Borralho
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Again lies Kulsoem, you have been in contact with me? how presumptuous can you be to lie on an open platform like this, when did anyone at Vodacom ever call me?
Great so you believe it is now resolved, really? and who exactly told you this? Maybe that is why I will not renew my data contract with Vodacom and will not do business with you in future either. Diabolically appalling service from your store and staff in Vodaworld Midrand, I hope you maintain this lousy service for all your clients so that we can all benefit from the demise of your monopolistic arrogance. You dont even derserve a star rating on this site!!!
Again lies Kulsoem, you have been in contact with me? how presumptuous can you be to lie on an open platform like this, when did anyone at Vodacom ever call me?
Great so you believe it is now resolved, really? and who exactly told you this? Maybe that is why I will not renew my data contract with Vodacom and will not do business with you in future either. Diabolically appalling service from your store and staff in Vodaworld Midrand, I hope you maintain this lousy service for all your clients so that we can all benefit from the demise of your monopolistic arrogance. You dont even derserve a star rating on this site!!!