TD
Thobile D

1 reviews | Active since Jan 2017

09 Jan 2017, 14:44

Misleading customers & poor service

<p>On Wed, 04th Jan I bought a contract phone online where Vodacom promises the next day delivery. I waited on the 5th & 6th for delivery and it didnt take place. To date I havent received my parcel. When I called Vodacom online on ********** 4 I was sent from pillar to post and no one wants to take accountability or responsibility for non delivery. I was later informed that RAM would deliver. No delivery to date. I am now given different excuses that RAM went to the wrong address & that the business was closed. I'm confused as to which business as I had given them my residential address. This is my last contract with Vodacom </p>

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Replies (1)
Vodacom
Vodacom's reply09 Jan 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team