Misleading customers

Utterly disgusted by Vodacom. After being a loyal customer for over 15 years, they are misleading customers and *****ing their money. I have been contacted by them telling me that they know it’s hard times and they want to help their customers. They migrated me to another plan and assured me that I will be saving money. Where I always paid R840, I will be paying R669. The consultant assured me that I will only pay the R669 and will therefore save money. After receiving my new bill, I will be paying R1049. How is that saving? The consultant never informed me about the handset fee that isn’t included in the R669, after I asked him if the whole amount I will be paying is R669, as I know there are always hidden costs. He assured me that I will only pay R669. He also said the I have 30 days to go back to my old plan. Now I have to pay a penalty fee of over R500 to go back to my old package, a mistake made by their consultant by not giving me all the information. And they refuse to take me back to my old package. I cannot afford the new bill. They misled me and don’t want to fix their mistake. So now I have to pay for their mistakes.