Misleading customers

I sent a request via Facebook to be assist with an early cancellation, they responded and sent me a quotation fee for an early cancellation.

I paid the early cancellation including the bill for the month of December 2024. I checked my credit store and it showed that I was owing R117. I sent a request again on Facebook requesting for them to update my credit record and provide a paid up letter, they provided me with accounts number and when I call them they said there's an outstanding amount so they will not be able to issue a paid up letter nor update my credit record.

Now i want to know why is there still a charge when i have settled the contract and paid everything? This is going to affect my record.

I should have known that trying to build a credit record with Vodacom is the worst shame yhoo