OJ
Onett J
1 reviews | Active since Dec 2018
11 Dec 2019, 11:28
Misleading customers!
I have done an online order/application for a new contract. I received the 27th of November 2019 a confirmation email stating that my new Samsung is on it's way. I also received an sms regarding my Itemised billing email address.
So now on the 11th of December 2019 I followed up on my order status, now all of a sudden they are waiting for approval???????
How is this possible? Misleading customers????????
Terrible service experience.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Dec 2019, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2019, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
OJ
Onett J's updateReviewer Update
12 Dec 2019, 09:42Good day, pathetic!!!! STILL no one @ Vodacom phoned me.
How is this a ****, if I did the application from your app?
I will go viral.
How is this a ****, if I did the application from your app?
I will go viral.
OJ
Onett J's update12 Dec 2019, 09:42
Reviewer Update
Good day, pathetic!!!! STILL no one @ Vodacom phoned me.
How is this a ****, if I did the application from your app?
I will go viral.
How is this a ****, if I did the application from your app?
I will go viral.