Misleading customers

<p>I am writing this on behalf of michelle immelman. She called to cancel a contract as it is what we wanted. You than try sell her a R79 deal with R110 airtime and data. But the deal is just actually r110 airtime. Also now she must pay the R79 deal and get R110.But must also pay previous contract R500 until it finishs in 2months yet she not getting those minutes on that package. Why would we want to pay to packages and be loosing out. I want this matter dealt with. I am not interested in the R79 contract your sales man pushed on us when we wanted to cancel the contract. I will pay the outstanding 2months of previous contract and than i want the number sent to prepaid as originally instructed. The way you guys say anything over the phone to trap customers in to another 2years is not on. I wish to have this resolved asap. Good day</p>