SS
Stephan S

1 reviews | Active since May 2021

05 May 2021, 15:24

Misleading customers

On the 3 of march I tried applying for a mobile contract unfortunatly i was declined because of my credit score , then i was informed i can reapply in 60 days . So i waited 60 day and when i tried applying yesterday which was past the 60 day , I was only told then I have to wait 60 business day nothing of this was said to me on the 3 of march and i have the proof , I have a screenshot of the conversation where they stated 60 days nothing was said before yesterday about 60 business day, i was also informed that i must exclude public holidays and weekends. The thing is Vodacom works on a saterday and a sunday so why must i exclude these days. This is not fair at all i dont know how you going to do it but i was mislead by vodacom , I am insisting on a contract today .

PS i can forward the conversation to anyone on request where it was stated 60 days and not 60 working days excluding weekends and public holiday as i was informed of yesterday . Misleading the customers is unprofessional and ********* .

We all at vodacom in my family i never had a problem untill now

0
Replies (1)
Vodacom
Vodacom's reply06 May 2021, 06:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team