ZK
Zohar K
1 reviews | Active since Jun 2015
09 Apr 2019, 09:12
Misleading Contracts
Vodacom has once again debited more money from my account than stipulated for a top-up data only contract. I have tried contacting them to get a clear answer as to why this has happened, however, the staff seem extremely confused.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Apr 2019, 09:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2019, 09:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2019, 11:35 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2019, 11:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that effective from 1 April 2019, there was some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing.
Please see the following link for more info on the changes to our pricing plans: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ . You may also check out our contract terms and conditions; http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
Regards,
Vodacom Consumer Website Team
Best regards,
ZK
Zohar K's updateReviewer Update
09 Apr 2019, 15:11This contract was before the 1st of April and I agreed to pay only R479/m.
It is completely wrong to take money from my account and to let you know, I was never informed of this change as you have mentioned.
There has been no communication and you are more than welcome to call me directly as I have no desire to wait in any of your queues.
I will restate this. I only agreed to pay R479/m and that is the only amount that I will pay.
Please remove me from the debit order system and I will pay via EFT.
Thank you.
ZK
Zohar K's update09 Apr 2019, 15:11
Reviewer Update
This contract was before the 1st of April and I agreed to pay only R479/m.
It is completely wrong to take money from my account and to let you know, I was never informed of this change as you have mentioned.
There has been no communication and you are more than welcome to call me directly as I have no desire to wait in any of your queues.
I will restate this. I only agreed to pay R479/m and that is the only amount that I will pay.
Please remove me from the debit order system and I will pay via EFT.
Thank you.
ZK
Zohar K's updateReviewer Update
10 Apr 2019, 08:09Please provide me with a reference for this complaint so that I can take it up with the relevant Ombudsman.
ZK
Zohar K's update10 Apr 2019, 08:09
Reviewer Update
Please provide me with a reference for this complaint so that I can take it up with the relevant Ombudsman.