MISLEADING CONTRACT DEALS, BAD ATTITUDE AND POOR CUSTOMER SERVICE VODACOM

Firstly I need to get off my chest that the manner in which your consultants from repairs deal with customers, is completely unacceptable. With great disgust and the utmost disrespect..

In March 2017 I upgraded online to a Huawei Nova, the deal included a free fitbit, 1 year screen insurance, and 10 GB x3 of which I only received 1x 10gb after I also complained via helopeter. What astonishes me most is the fact that I was mislead by thinking the screen is at least insured, for in case something should happen. As least expected the screen was then damaged accidentally in my handbag. Contacted the repair centre who referred me to vodacom repairs hub in Cpt. 8 days passed, without any feedback from VC, only after I inquired at the local store, I was informed that repairs sent a quote of over R3000 for the replacement of the unit, which I didn't understand as the phone is not even 5 months old, and still under warranty. I contacted VC repairs, and to my disgust the administrator spoke to me as if I'm a nuisance to her. No etiquette or professionalism to say the least. Send me a claim form after I mentioned what about the cover I got for the screen. A day later I was sent only amounts: R150 excess fee + R945. I asked for an explanation or breakdown of it, Faika referred me to their inusrance call centre. The consultant at insurance explained the detail of what happens and that there are no parts available to repair a screen with damage, NOW tell me If I'm just plain stupid or difficult???? there's no parts to repair my unit, but they will repair it and send the refurbished unit to another customer, as a swop out unit???? how on earth is it repaired if a customer is told they don't have parts to repair the NOVA?? Ridiculously insane and completely unacceptable to think customers are mislead when VC deals are offered nationally!!!!!!!!!!!??? And please Vodacom, Faika Gamiet (VC Repairs Hub CPT)& Jacquie Maboe (CELLSURE) should urgently go for customer training, as they have no idea what that consist of.................................