LH
Linda H
1 reviews | Active since Apr 2011
07 Nov 2017, 08:18
Misleading Contract
I upgraded last month and I was promised the same contract top up that I had, but the handset will be a bit more expensive and I upgraded at the Wonderpark Vodacom Shop. HOWEVER, I now found out that my contact includes NO AIRTIME, just data that I do not use and SMS'. WHO will take out such a contract. My daughter was with me and will confirm this.
I want this rectified ASAP!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Nov 2017, 08:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2017, 08:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Nov 2017, 13:36Dear client,
We would always strive to provide our customers with positive feedback.
With reference to your written request.
A request was submitted to the relevant supporting team for further review regarding an investigation to be done.
Warm regards,
SS
Best regards,
Vodacom's reply07 Nov 2017, 13:36
Official
Dear client,
We would always strive to provide our customers with positive feedback.
With reference to your written request.
A request was submitted to the relevant supporting team for further review regarding an investigation to be done.
Warm regards,
SS
Best regards,