MS
Monique S

1 reviews | Active since Jan 2016

14 Sept 2016, 12:19

Misleading Consumers

<p>Vodacom's Sales people phoned me promissing me that they can better my contract! Saying that I will have everything I have with my current contract but will know what I am going to pay every month! I usually had enough minutes untill the end of the month, then after my "brilliant upgrade" rather down grade, on sunday 11th of September I had no airtime! What the hell????? After phoning Vodacom and basically screaming at the poor guy that is trying to help me, Vodacom are still investigating!! I just want them to change my contract back to what it was and NEVER let their incompetant Sales people phone me again! I phoned yesterday and the lady told me to hold on and not drop the phone she will find out what is going on, then SHE dropped the phone! I am getting no feedback, only that they are investigating!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Sept 2016, 13:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,