1 reviews | Active since Jan 2016
Misleading Consumers
<p>Vodacom's Sales people phoned me promissing me that they can better my contract! Saying that I will have everything I have with my current contract but will know what I am going to pay every month! I usually had enough minutes untill the end of the month, then after my "brilliant upgrade" rather down grade, on sunday 11th of September I had no airtime! What the hell????? After phoning Vodacom and basically screaming at the poor guy that is trying to help me, Vodacom are still investigating!! I just want them to change my contract back to what it was and NEVER let their incompetant Sales people phone me again! I phoned yesterday and the lady told me to hold on and not drop the phone she will find out what is going on, then SHE dropped the phone! I am getting no feedback, only that they are investigating!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
