fF
fanieduplessis F

1 reviews | Active since Aug 2016

04 Aug 2016, 15:11

Misleading consultant. Promising a free tablet but now I am paying for it.

<p>Got a phone call from a consultant from Vodacom in April who told me that because I am a valued customer for 15 years that I am getting a tablet for free . No cost to me. I told her at first I am not interested but she told me its really for free. After that I said then its OK. In June over R200 was added to my account. I phoned the call centre asking to sort out this issue. I did receive a callback about 2 weeks later saying that they will look into the problem and I said to lady that phoned that I want to hear that recording of the initial consultant and since then no feedback was given. Now another R200 was deducted. This is not cool. I didn't want a contract tablet form the start. I have a pre-paid one. I only took the **** thing because the consultant said it was free.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2016, 04:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team