NM
Nonelwa M

1 reviews | Active since Jan 2023

08 Jan 2023, 21:07

Misleading consultant

Sometime mid December I received a call (sales pitch about a data plan that came with a router). The offer sounded so good so much that I immediately signed up and cancelled the existing data contract I had. More than twice I asked the consultant if I will be able to use the sim with my portable router and she assured me that it will work. Well guess what it was just a way to lure me in, two weeks into the contract after trying to use the sim with my portable router (as per assurance) it didnt work. Upon contacting vodacom via inbox I was told that the sim is locked.

I am unhappy about this as I was **** to to make a sale, i feel the consultant should have been honest so that I can make an informed decision.

0
Replies (3)
Vodacom
Vodacom's reply08 Jan 2023, 21:33
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
NM
Nonelwa M's update13 Jan 2023, 09:41
Reviewer Update
Is the consultant still going to make contact with me? I have been waiting since the 8th
NM
Nonelwa M's update13 Jan 2023, 09:42
Reviewer Update
Is the silence your way of telling me to deal with it until the 36th month when the contract ends